Most Common Lotus Notes Error Messages Faced by Users

Error messages are always very frustrating for any individual. While you’re doing some important work, how would you feel when you confront any error message? Certainly, you feel too bad since you have to stop your work and find out its solution. Sometimes it may take several hours to days in resolving the errors. A situation of encountering the error messages is not less than a nightmare. Here in this blog post, we’ll talk about the most common error messages in Lotus Notes and Domino Server. Also, we’ll learn how to successfully resolve the Lotus Notes error messages without using any 3rd party software.

IBM Lotus Notes

We all know how popular IBM Lotus Notes is in the corporate world. And why not, after all, it provides you some unmatched features which you may not get in other email clients. IBM Notes is widely popular for its business teamwork functionality which includes emails (sending/receiving), calendar, contacts managementinstant messagingteam-rooms, user directories, file sharing, blogs, to-do-lists, discussion forums, and much more. Also, you can use IBM Notes with other IBM Domino applications and databases.

Where IBM Notes provides you such useful features, on the other hand, it has a major drawback. Both Lotus Notes and Domino Server, are prone to some serious issues which can create problematic situations for administrators. There are many logical and physical errors which can cause serious troubles sometimes. While doing any sort of work on Lotus Notes or Domino Server, it’s quite annoying if you receive an error message. Usually, error messages occur at the time of using Lotus Notes database, migrating to Lotus Notes, and due to poor network connectivity.

Lotus Notes error message

Most Common Error Messages in Lotus Notes/Domino Server

Below I’m showing you the 10 most common error messages which are frequently encountered by Lotus Notes/Domino Server administrators:

Lotus Notes Error Message #1 

“Your current ID does not specify an Internet certificate for signing”

This is one of the most common error messages faced by Lotus Notes/Domino Server administrators. It usually occurs when you set the default settings to sign emails by using the PKI (Public Key Infrastructure). The Lotus Notes client signs messages to other Lotus Notes recipients with this public key. The Lotus Notes keys don’t work if you’re sending emails through the Internet. For this, you should have an X.509 certificate integrated into your Lotus Notes ID. Whenever the Lotus Notes client signs the Internet message, it fails to find a valid certificate to use and results in this error message.

Solution: The only way to resolve this error message is to change the default setting of signing messages. If the error is still unfixed, you should take help of the information given in the dialog box. 

Lotus Notes Error Message #2 

“Database has not been opened yet”

This is a Lotus Notes 8 migration error caused by the LotusScript code. When the LotusScript code detects an invalid database object handle and tries to work with it, you’ll receive this error message. Generally, it occurs when the server and/or file path are incorrect. Also, it may occur when the current machine fails to connect to the target server. There might be one more reason. If the user doesn’t have access to open the target Lotus Notes database, he/she can receive this error message.

Solution: Unluckily, there’s no possible way to fix this error. You have to find out the root cause of this error and take corrective measures to fix it.

Lotus Notes Error Message #3

“Error creating product object”

Sometimes you may confront this Lotus Notes error message when you’re creating an agent.

Solution: All you can do to resolve this error message is to record the error and contact the IBM Lotus Notes support team. Also, you can take help of a separate Help document explaining how to get a more detailed message from the LSX session.

Lotus Notes Error message #4

“Database is not opened yet”

This is a common Lotus Notes access error which arises in Lotus Notes Domino R6 more often. The Lotus Notes Domino R6 allows Lotus Notes database of one Server to access database on another Server lying in the background.

Solution: If you’re using Lotus Notes Domino R6 or R7, you should open the Server document of the Lotus Domino server containing the target Lotus Notes database. Now go to the Trusted Servers field on the Security tab, and add the name of the Server containing the Web service.

Lotus Notes Error Message #5 

“The object store that is used by this note was not found”

The above error message is related to Lotus Notes shared mail which is no longer in use. Whenever you try to access a Lotus Notes document which is not available in the Domino object store, you’ll receive this error message.

Solution: The only possible way to fix this error message is by running Collect task on the Lotus Notes database you’re trying to access.

Lotus Notes Error Message #6

“Entry not found in index”

If you’ve edited a policy locally in the past, you can receive this error message.

Solution: To resolve this error message, you should try to edit/resave all the described policies straightforwardly on the server copy of names.nsf.

Lotus Notes Error Message #7

“Network operation did not complete in a reasonable amount of time”

This is one of the most common error messages which are frequently faced by Lotus Notes/Domino Server. There might be any specific or non-specific reason behind this error message.

Solution: To resolve this error message, there are two possible solutions:

  • You must open the Replicator page in your Lotus Notes client. And then you can manually trigger/reproduce the line, sending outgoing mail (or any similar).
  • Open your existing location and check the Mail tab in your Lotus Notes client. If the Mail File Location is set as Local, change it to On Server to test it. Now you need to check the send outgoing mail option. If it’s set as directly to the Internet, change it to Domino Server.

Lotus Notes Error Message #8 

“Database corrupt cannot allocate space”

Whenever there’s a problem with your Notes client’s Desktop.dsk file, you can receive this error message which indicates corruption.

Solution: The best way to fix this error message is to repair NSF database file by running the Compact or NFixup tool for Desktop.dsk file. If this doesn’t work, you should try a couple of things here.

  • You can try to fix this issue by creating a new copy of the corrupt database. But make sure you create this copy at the operating system-level or through File > Database > New Copy on IBM Lotus Notes.
  • Also, you can try to fix this issue by deleting the cache.ndk and renaming it to bookmark.nsf.

Lotus Notes Error Message #9

“You are not authorized to the database for user’s local mail file”

If you’re using an R7 design template in any R6 client like Lotus Notes 6.5.6, you can receive this error message. Because StdR7Mail template is not compatible with R6 clients.

Solution: To fix this error message, you must delete the local replica and update the server mail file by using an R6 mail template for an R6 Notes client installed on your system. After that, you need to copy this back to your machine. This will solve your problem.

Lotus Notes Error Message #10

“Please see log for details”

Sometimes you can face the above error message when you’re trying to sync your BlackBerry device with Lotus Notes client.

Solution: The best way to fix this Lotus Notes error message is through over-the-air synchronization instead of depending on your Desktop Manager.